Return & Refund

Refund and Return Policy:

 

1. Damaged Products:

Customers have 7 days from the date of receiving their order to report any damaged products. To initiate a refund or return, please contact our customer support within this timeframe.

 

2. Contact Customer Support:

Customers must reach out to our customer support team to apply for a refund or return. Approval is contingent upon a thorough assessment of the reported damage.

 

3. Approval Process:

Upon approval, detailed instructions for the return process will be provided to the customer. Please follow these steps to ensure a smooth return procedure.

 

4. Shipping Costs:

Customers are responsible for covering the shipping costs associated with returning damaged items. We recommend using a reliable shipping method with tracking.

 

5. No Refund for Personal Preferences:

Refunds or returns are only applicable for damaged items. If the products are in perfect condition and the customer simply changed their mind, no refund or return is allowed. Customers are required to keep the purchased products in this case.

 

6. Photo Documentation:

It is mandatory for customers to take pictures of the damaged goods upon arrival, before accepting or returning the order. This documentation is crucial for the refund or return process.

 

Please read and understand these terms before making a purchase. If you have any questions or concerns, feel free to contact our customer support for assistance.