FAQ
Frequently Asked Questions (FAQs)
1. Shipping & Delivery
Q: What is your shipping policy for furniture and decoration items?
A: We offer flat-rate shipping on all furniture orders. Delivery times vary, with an estimated timeframe provided during checkout. Please refer to our Shipping Policy for detailed information.
Q: How can I track the delivery of my furniture order?
A: Once your order ships, you will receive a confirmation email with tracking details. Use this information to track your furniture delivery and stay updated on its status.
2. Returns & Exchanges
Q: Can I return or exchange furniture and decoration items?
A: Yes, we accept returns within 7 days of delivery. Please review our Return & Refund page for eligibility criteria and instructions on how to initiate a return or exchange.
Q: What should I do if my furniture arrives damaged?
A: In the rare event of damage during transit, please contact our customer support immediately. We will guide you through the process of resolving the issue and may request supporting documentation.
3. Product Information
Q: What materials are used in your furniture and decoration items?
A: Our furniture and decorations are crafted from high-quality materials, including wood, rattan, raffia, seagrass and other natural materials. Check the product descriptions for detailed information on the materials used in each item.
Q: Can I customize or personalize furniture orders?
A: Currently, we do not offer customization options. However, we continually update our product offerings, so stay tuned for any future customization features.
4. Assembly Services
Q: Do you offer assembly services for furniture?
A: At this time, we do not provide assembly services. Our furniture items are designed for easy assembly, and detailed instructions are included with each shipment.
5. Contact Us
Q: How can I reach your customer support?
A: For any further assistance or inquiries, please contact our customer support team at cs@bohowadu.com. We're here to help make your shopping experience enjoyable.